AUDIT Case Study

Project is Stuck

Problem

The collaboration between the client and the software developer had reached a deadlock, the agreed project deadline had passed, but the solution was far from ready, and problems continued to mount. The relationship between the client and the developer had become strained, and meetings were primarily filled with disputes between the parties. Both parties desired a resolution to the situation but could not agree on how to achieve it.

Process

The client engaged me as an independent expert to assess the situation and help find the optimal solution. During the audit, I met with key stakeholders from both parties and heard their perspectives, familiarizing myself with the information system in progress and its documentation. During this process, I evaluated the readiness level of the functional part, the software quality, the quality of the development process, and the solution’s compliance with the proposal. I also involved a technical specialist who provided technical expertise where needed.

I outlined possible solution scenarios, their risks, and pros/cons. I highlighted the most impactful shortcomings in the project process, always addressing both parties. The client had a choice between 4 future scenarios; the final decision always rests with the client. Based on their decision, I helped formulate a concrete action plan.

Outcome

The client gained an understanding of how bottlenecks arose, which led to the project’s failure. The root causes of the problems were openly communicated to the entire team to learn from them for the future. The client implemented the action plan necessary to complete the project.

My time contribution: 10h per week for 1 month > approx. 40h